Made to order

Every shirt from ChatAttire is printed on demand with your own design. Nothing is pulled from stock, which is why our cancellation and return rules differ from an ordinary clothing shop.

Production and shipping times

• Production: usually 3–7 business days after your order is approved for production.
• Standard shipping: free. Transit is usually 3–8 business days after the order ships.
• Express shipping: offered at checkout when our print partner can express your shirts, at the price shown there. Transit is usually about 3 business days after the order ships. Express speeds up delivery, not production. Carriers need a phone number for express, so checkout asks for one.
• These are estimates, not guarantees. Peak seasons, carrier delays and address problems can add time.
• We currently ship to: [TO BE DETERMINED].
• Any shipping charge is shown before you pay. When your order ships you'll see tracking on your order page.

Cancelling an order

• You can cancel online from your order page until your order is approved for production and sent to our print partner. Cancelled paid orders are refunded in full to the original payment method.
• Once production has started we generally can't cancel, because the item is already being made for you. Contact support and we'll check whether it's still possible.

Misprints, defects and damage

• If your item arrives misprinted, defective, damaged, or different from the proof you approved, tell us within 30 days of delivery through the support page.
• Include your order number and a clear photo showing the problem (and the shipping label if the package was damaged).
• We'll send a free replacement or refund the affected items.
• We may ask you to return the item in some cases; if so, we cover the return shipping.

No returns for change of mind

Because each item is custom-made with your design, we can't accept returns or exchanges for buyer's remorse, wrong size choice, or a design you approved that was printed as shown. Please check the size chart and your proof carefully before ordering. This does not limit any rights you have under applicable consumer law.

Lost or undelivered packages

If tracking shows no movement for an unusually long time, or a package is marked delivered but hasn't arrived, contact support. We'll work with the carrier and, where the loss isn't due to an incorrect address supplied at checkout, send a replacement or refund.

Refund timing

Refunds are issued to your original payment method through our payment processor. Banks typically take 5–10 business days to show them.

Governing law

Jurisdiction and governing law: [TO BE DETERMINED]